Landmark Funeral Group is a trusted provider of compassionate, professional funeral and memorial services. Families rely on us during their most difficult moments, and we take pride in delivering care with dignity, respect, and precision. 

As part of Landmark Funeral Group, this position supports our operating partner, Walker Funeral Homes where this role will be based and contribute day-to-day. 

Every role at Walker Funeral Homes supports our mission of serving families with excellence. Our team members understand that the details matter — from the way we communicate with a family to the way we coordinate each step of the service process. We value compassion, professionalism, reliability, and a calm presence. 

Role Overview 

In this role, you'll gain hands-on experience in all aspects of funeral service while working alongside experienced, licensed funeral directors. From supporting families during difficult moments to coordinating meaningful services and learning the technical aspects of funeral care, you'll develop the skills, knowledge, and professional judgment needed to build a successful career in funeral service. 

We're looking for someone who leads with compassion, values attention to detail, and is eager to learn while making a positive difference for the families and communities we serve. 

Why Join Us 

• Meaningful work supporting families and local communities 
• Collaborative and supportive team environment 
• Opportunity to make a lasting impact during important life events 
• Growing organization committed to service excellence 
• Culture built on compassion, professionalism, teamwork, and integrity 

What You'll Do 

Family Care & Arrangements 

• Assist licensed funeral directors in meeting with families to plan personalized funeral, memorial, and cremation services.
• Support families with service options, merchandise selections, personalization, and required documentation. 
• Provide compassionate communication and assistance throughout the arrangement and service process. 

• Assist with planning and coordinating visitations, funerals, memorial services, and graveside services.
• Collaborate with clergy, cemeteries, healthcare providers, vendors, and other community partners.
• Help coordinate service details, logistics, and team preparation to ensure a seamless experience for families. 

Preparation & Care of the Deceased 

• Assist with embalming, restorative art, dressing, casketing, and other preparation activities as permitted by applicable law and under required supervision. 
• Support removals, transfers, and the respectful handling and identification of the deceased. 
• Maintain preparation areas in accordance with safety, sanitation, and professional standards. 

Cremation & Documentation 

• Assist with cremation arrangements, authorizations, scheduling, and coordination through final disposition. 
• Prepare and maintain accurate case records, permits, and required documentation under appropriate supervision. 
• Follow applicable regulations and established procedures for identification, chain of custody, and confidentiality. 

Professional Development & Community Engagement 

• Learn from experienced funeral directors while developing the technical and interpersonal skills required for licensure.
• Build professional relationships with families, colleagues, and community partners. 
• Represent the funeral home with professionalism, integrity, and a commitment to exceptional service. 

What We're Looking For 

Required Qualifications 

• Graduate of an accredited mortuary school. 
• Ability to obtain and maintain applicable state apprentice/intern registration, permits, or licenses. 
• Valid driver's license with an acceptable driving record. 
• Strong interpersonal and communication skills with a compassionate, service-oriented approach. 
• Excellent organizational skills, attention to detail, and ability to manage competing priorities. 
• Professionalism, sound judgment, and discretion when handling sensitive situations. 
• Willingness to learn, accept coaching, and work under the supervision of licensed funeral directors. 
• Ability to use or learn funeral home software, Microsoft Outlook, Excel, and related business systems. 

Preferred Qualifications 

• Previous experience in funeral service, customer service, healthcare, hospitality, or a related field. 

 Benefits

• 401(k) with 5% company match
• Medical, dental, and vision insurance
• Generous PTO
• Employee discounts

Landmark is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here.

Landmark Funeral Group SMS Terms & Conditions

Program Description: By opting in to receive SMS messages from Landmark Funeral Group, you agree to receive text messages related to employment opportunities and the recruiting process. Messages may include application updates, interview scheduling and reminders, requests for additional information, hiring process updates, and other recruitment-related communications.
Opting Out: You can cancel the SMS service at any time by replying STOP to any text message from Landmark Funeral Group. After you send STOP, you will receive a confirmation message that you have been unsubscribed. After this, you will no longer receive SMS messages from us unless you opt in again.
Help: If you are experiencing issues with the messaging program, reply HELP for assistance or contact Landmark Funeral Group at [insert recruiting/HR email address or phone number].
Carrier Liability: Wireless carriers are not liable for delayed or undelivered messages.
Message Frequency and Rates: Message frequency may vary based on your application status and recruiting activity. Message and data rates may apply. For questions regarding your text or data plan, please contact your wireless provider.
Privacy: For information regarding how Landmark Funeral Group handles information associated with SMS communications, please review the SMS Privacy Policy below.

Privacy Policy: We collect your mobile number and related opt-in data for the delivery of SMS messages. Your mobile opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.
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